Client Feedback Survey

We are fully committed to delivering excellent client service and client benefit. It is essential therefore for us to understand your views on the key aspects of our service and what we deliver to you. Our sincere thanks to you for taking the time to complete this short survey. Your feedback is essential for us to continue to improve what we do, and how we do it.

1. Do the right things to build a business relationship with you and/or your organisation?

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10

On a scale of 1 to 10 with 10 being the highest

2. Demonstrate that we understand what you need and want from us?

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10

On a scale of 1 to 10 with 10 being the highest

3. Keep our promises; actually do what we said we would do within the agreed timescales?

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On a scale of 1 to 10 with 10 being the highest

4. Exceed your expectations; do something positive that you didn't expect?

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On a scale of 1 to 10 with 10 being the highest

5. Clearly define the agreed terms, our fees and our actions when you are doing business with us?

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On a scale of 1 to 10 with 10 being the highest

6. On a score of 1 to 10, how likely would you be to recommend us to a business colleague or friend?

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On a scale of 1 to 10 with 10 being the highest

7. What single action could help us move our scores closer to 10?

8. What do you most value in your relationship with us?

9. If we have exceeded your expectations, please explain how?

10. Is there anything else you would like to add about Armstrong Watson?

Personal Details

Name

Organisation:

Email (optional)

Client Manager (If known)

Office (If known)

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